Cancellation & Refund Policy

For The Indian Routes

Effective Date: May 07, 2026

At The Indian Routes we understand that travel plans may change unexpectedly. This Cancellation & Refund Policy outlines the terms applicable to cancellations, amendments, refunds, and unused services related to our tours and travel services.

By booking with us, you agree to the terms stated below.

1. Booking Confirmation

A booking is considered confirmed only after:

  • Receipt of the required advance payment or full payment
  • Written confirmation from The Indian Routes

Certain services such as:

  • Wildlife safaris
  • Luxury hotels
  • Flights
  • Train tickets
  • Cruise bookings
  • Special permits

may require full or non-refundable advance payment at the time of booking.

2. Cancellation by the Traveler

All cancellation requests must be submitted in writing via email to:

  • info@theindianroutes.com
  • theindianroutes421@gmail.com

Cancellation charges will apply from the date we receive the written cancellation request.

3. Standard Cancellation Charges

For Tour Packages & Travel Services

Cancellation Period Before Arrival Cancellation Charges
45 days or more 10% of total tour cost
30–44 days 25% of total tour cost
15–29 days 50% of total tour cost
07–14 days 75% of total tour cost
Less than 07 days / No Show 100% cancellation charges

4. Non-Refundable Services

The following services may be fully non-refundable once booked:

  • Wildlife safari permits
  • National park entry fees
  • Train tickets
  • Flight tickets
  • Cruise bookings
  • Visa fees
  • Government taxes
  • Peak season hotel bookings
  • Special event bookings

Refund eligibility for such services depends entirely on the policies of the respective service providers and government authorities.

5. Refund Process

Eligible refunds, if applicable, will be processed within:

  • 15 to 30 working days

Refunds will be made through:

  • Original payment method
  • Bank transfer

Bank charges, payment gateway charges, currency conversion fees, or international transfer fees may be deducted where applicable.

6. No Refund for Unused Services

No refunds will be provided for:

  • Unused hotel nights
  • Missed meals
  • Missed safaris
  • Unused transport services
  • Late arrivals
  • Early departures
  • Voluntary tour withdrawal

after the tour has commenced.

7. Amendments & Changes

Any changes to confirmed bookings are subject to:

  • Availability
  • Supplier approval
  • Additional charges

The Indian Routes reserves the right to charge amendment fees where applicable.

8. Cancellation by The Indian Routes

In rare circumstances, The Indian Routes reserves the right to cancel or modify a tour due to:

  • Natural disasters
  • Political unrest
  • Government restrictions
  • Weather conditions
  • Insufficient participation
  • Operational issues beyond our control

In such cases, we will attempt to offer:

  • Alternative arrangements
  • Travel credit
  • Partial or full refund (depending on recoveries from suppliers)

However, we shall not be responsible for additional personal expenses including:

  • Flight cancellations
  • Visa costs
  • Insurance claims
  • Personal losses

9. Force Majeure

The Indian Routes shall not be held liable for cancellations, delays, or service disruptions caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Pandemics
  • Government restrictions
  • War
  • Civil disturbances
  • Airline disruptions
  • Weather conditions

Refunds in such cases will depend on recoveries received from suppliers and partners.

10. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering:

  • Trip cancellation
  • Medical emergencies
  • Delays
  • Loss of baggage
  • Personal accidents

The Indian Routes is not responsible for losses arising due to lack of travel insurance coverage.

11. Contact Information

The Indian Routes

Office Address:
Unit No. C-421, 4th Floor, Golden I, Tower-C,
Sector Techzone-IV, Noida,
Gautam Buddha Nagar, Uttar Pradesh – 201306, India

Phone: +91-9910903509

Email:
info@theindianroutes.com
theindianroutes421@gmail.com

Website:
www.theindiansroutes.com